Cruise Brothers Better Business Bureau® Profile

Table Of Content

• Program Details
• Customer Reviews
• Are you traveling with a Group?
• PRINCESS CRUISES - ALASKA CRUISE TOUR 2025 - BONUS EXTRAS
• Agency Specialties
• Most Recent Customer Review
• Pricing & Commission

You can cancel your cruise up to 45 days before departure for a full refund. If you cancel your cruise within 45 days of departure, you will receive a 75% refund. If you cancel your cruise within 24 hours of departure, you will not receive a refund.

Program Details

BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.

Customer Reviews

No need for secretaries, receptionists, and the like - We do it for you. Our award-winning customer support staff is second to none. We can handle collecting final payment for your customers, send out documentation and handle any issues your clients may have while on their vacation.

Are you traveling with a Group?

Studies have shown that this makes for more qualified travel professionals. Cruising Free was founded in 2010 and is the host agency division of the well-known Cruise Brothers Travel Agency founded in 1972, created on the belief that travelers can become travel agents. The company offers a wide variety of cruises, including cruises to the Caribbean, Alaska, Europe, and the Mediterranean.

37 Global Marine Travel - Travel Weekly

37 Global Marine Travel.

Posted: Mon, 26 Jun 2023 14:27:13 GMT [source]

PRINCESS CRUISES - ALASKA CRUISE TOUR 2025 - BONUS EXTRAS

Due to lack of assistance from Cruise Brothers, I left and went to another host agency. They owe my hundreds of dollars in commissions, and I get vague answers from the team leader. This company is hard to deal with and doesn't appreciate its agents. The cruise lines offer reduced rate cruises to agents based on their ability to provide bookings, so the more you book, the better your chances of qualifying for these special fares!

CELEBRITY CRUISES - GALAPAGOS UP TO 20% OFF SAVINGS

Cruise Brothers also offers a variety of cruise packages, including all-inclusive cruises, land and sea packages, and family cruises. Would you like to book a cruise or land vacation package? Individual vacationers, family members, and friends account for the majority of our business.

Agency Specialties

FAM Trips are extremely low priced travel designed with the agent in mind. Independent Agent your Team Leader will be in touch to have a one-on-one introduction into the wonderful world of selling travel. Your Team Leader is an expert of knowledge in the industry and will help guide you into what training needs to be done first so you can get started earning commissions and free travel as soon as possible. No matter where in the world you want to go, we can help get you there.

Most Recent Customer Review

TAG - Travel Weekly

TAG.

Posted: Mon, 26 Jun 2023 14:26:56 GMT [source]

In Florida, he has always given me quick and timely info. We have appreciation cruises, with classes and something in spring called boot camp that is a crash course in cruising sales and marketing. Some years I can sell dozens of cruises, others, one or two. There are no requirements, except to be courteous, and give proper advice, as that is how you get and keep potential clients. The Cruise Brothers are actual people, Steve and Russ Gelfuso.

Pricing & Commission

I have the pleasure of working with a seasoned professional, JoAnn Olin. She is a Team Leader with Cruise Brothers, with over a decade of Travel expertise, and is a hands-on leader. The support, guidance, and knowledge she shares with each and everyone of her Team’s members is exemplary. Good partnership with your Host Agency combined with contributory Team Leadership, will put you on the path of growth and success. The Travel marketplace is for self-motived, highly engaging, and skilled communication-oriented people who have a passion for travel and exploring. If this is, YOU; the Travel Industry is a perfect fit.

We’ll also provide some tips on how to book a cruise with Cruise Brothers safely and securely. Additionally, we offer FREE online training at CBAgentTools as well as a whole host of information which serves to increase your knowledge base. Cruise Brothers offers a flexible cancellation policy.

Cruise Brothers offers a wide variety of cruises from a variety of different cruise lines. The company also offers a variety of travel packages, including airfare, hotel accommodations, and car rentals. If you are looking for a reputable travel agency to book your next cruise, Cruise Brothers is a great option. The company offers a wide variety of cruises, packages, and deals, and its experienced agents can help you find the perfect cruise for your needs. Overall, Cruise Brothers is a reputable travel agency that can help you find the perfect cruise for your needs. However, it is important to compare prices from different travel agents before booking your cruise to make sure you are getting the best possible deal.

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Table Of Content

• Night Canada & New England Circle: Newfoundland & Montre...Details
• MS Nieuw Statendam
• Find a Noordam Cruise from $263
• Fellow Passengers
• Holland America Line Senior Cruises

On most Alaska sailings, Holland America cruisers are 60 to 80 percent North American, although this percentage skews towards Australian and New Zealand cruisers when the ship comes Down Under. However, you will still find many nationalities onboard, with Americans, Canadians, New Zealanders and Australians making up the majority of the passenger base. With an average age of 55, Holland America passengers skew slightly older than those of some major lines. On Alaska cruises, about 80 percent of cruisers are older than 50; about 40 percent are over 65. In general, Alaska cruises and those taking place during the Australia and New Zealand school holidays attract more families.

THE 25 BEST Celebrity Cruises to the Baltic Sea (with Prices) 2024 & 2025 on Cruise Critic - Cruise Critic

THE 25 BEST Celebrity Cruises to the Baltic Sea (with Prices) 2024 & 2025 on Cruise Critic.

Posted: Mon, 22 Apr 2024 17:54:48 GMT [source]

Night Canada & New England Circle: Newfoundland & Montre...Details

The bigger criticisms are more towards the couple of spaces that can feel a little busy at times – namely the Lido Marketplace buffet, and the reception area at the (very popular) spa on-board. By day, the Explorations Cafe -- with its clubby, coffeehouse vibe and free online access to the New York Times, plus a nice selection of books and games -- was a steady hub of activity. The comfortable recliners near the windows were also popular for reading or napping. The ship’s public areas are infused with abundant light through full length windows and boast quality furnishings and fittings that are inviting, practical and comfortable, without being overtly edgy or pretentious. Fresh flowers and a $4.1 million art collection that is a festive and eclectic combination of musical, natural and architectural elements add warmth and color to the ship’s soothing, mid-toned backdrops.

MS Nieuw Statendam

Cruise Critic is not a booking agent and does not charge any service fees to users of our site. Our partners who list cruise pricing on Cruise Critic are required to provide prices for cruise only or cruise packages, per person, double occupancy, and are based on specific cabin types and sailing dates, and may not be available for all cabin types/sailings. When you book with one of our partners, please be sure to check their site for a full disclosure of all applicable fees as required by the U.S. Passengers onboard Holland America Line's ships love the line's dedication to traditional cruise activities, including afternoon tea and ballroom dancing, but they also flock to the line's newer options.

Find a Noordam Cruise from $263

Your experience onboard will also be dictated by the type of cabin you choose, so make sure you read my guides on the best and worst cabins on each ship, and check out the Holland America suite perks too, to see if upgrading is worth the cost. The MS Koningsdam, the MS Nieuw Statendam and the MS Rotterdam are all the same size, with an internal volume of 99,863 gross tons and a passenger capacity of 2,650. The newer ships are very popular, with the added size used to good effect to increase the spaces where you can relax. But a lot of passengers prefer the feel of the smaller, older ships where the crew feel a touch more personable. Launched in 2006, she was the last of the Vista-class ships and many of the reviews are similar in nature to her sisters.

Night California RetreatDetails

A lot of the reviews that talk about negatives mention slow service, the food not being the best, or problems with communication from the cruise line or ship – things which should be improving now that the ship has had more than a year in service. The best Holland America ship according to customer reviews is the MS Nieuw Statendam, although her average review score is only 0.4 better than MS Eurodam and 0.7 better than the newest ship in the fleet, MS Rotterdam. So as I take you through the list, just remember that we’re not talking about huge gulfs in class between each ship.

If the paintings and sculptures are worthy of being mentioned in a review, you know they’re special. The MS Nieuw Statendam is the second of the Pinnacle-class ships to sail for Holland America, and in the review scores, she has come out on top. Secondly, the scores are also very tight, and so the difference between the best ship and the worst ship isn’t huge. The best ship on this list has an average of 4.07 out of 5, which means for the entire fleet, there’s only a difference of score of 0.3. Firstly, something I always like to make clear is that “worst” ship does not mean “bad” ship.

She is the seventh ship in the Holland America fleet to have ever been called the MS Rotterdam, although she was originally due to be called the MS Ryndam. MS Noordam is the final ship in the list, considered the “worst” by customer review and yet still rated quite highly. MS Volendam is the oldest ship currently sailing for Holland America Line, having first launched back in 1999. She launched back in 2010 and then underwent an extensive refit and refurbishment in 2017 to bring the public spaces more up-to-date. Despite the popularity of the newer Pinnacle Class, it’s actually a slightly older ship that is the second most popular in the fleet – 2008’s MS Eurodam. Even in the lower parts of the ship, there are fantastic views from nearly all the entertainment and dining areas via floor-to-ceiling windows..

This is particularly true of the line's Alaska and Canada/New England itineraries. Meanwhile, choose an older ship and you’ll still get the great service and food standards that the cruise line is known for, but with a much more intimate atmosphere and potentially a lower fare. Sister ship to the MS Zaandam, her design is very similar, meaning she has a very simple layout and she is lacking in a lot of entertainment facilities and cabin options, including those with a balcony. Guests don’t seem to mind the lack of balconies, which is understandable since they know what they’re booking when they choose their cruise. The dated style of the ship doesn’t get much of a mention either – again, guests on Zaandam seem to have a good idea of what to expect, and love the ship for her smaller, more personable atmosphere.

Holland America Line Senior Cruises

In recent years, HAL has earned a well-deserved reputation for offering some of the best and most varied food at sea. The top level of the double deck World Stage theater begins a line-up of public areas on Deck 3 that includes a full wraparound promenade, which was enjoyed immensely on sea days and before and after dinner, weather permitting. Down on Deck 2, don't miss the well-stocked library, a well-received area that will be retrofitted on sister ships Nieuw Statendam and Koningsdam. Your cruise fare includes meals in the main dining room, Lido buffet restaurant, the outdoor Terrace Grill and 24-hour room service (except for some for-charge items); the extensive youth program, Club HAL, is complimentary until 10 p.m.

At a nice mid-size, Holland America’s 2,668-guest Rotterdam debuted in 2021 as a model of elegant and thoughtful design geared for cruisers of all ages and walks of life. Furthermore, Cruise Critic makes no guarantees for availability of prices advertised on our site. Just as popular for many Holland America Line passengers is relaxing in the line's top-deck Crow's Nest. You'll often find people up there reading a book, putting together a jigsaw puzzle or playing cards or board games.

The “worst” ship on this list has an average score of 3.77 out of 5, which is pretty solid. The youngest of HAL's four early-2000s-vintage Vista-class ships, Noordam shows some signs of wear (separating wallpaper seams, worn carpet in areas). But the overall ambiance makes the ship a good choice for those who don't need waterslides or ziplines to find their bliss at sea. The most popular cabins are 748 Verandah Staterooms, which, depending on location, can range from 228- to 420-square-feet. The balconies are wide enough to comfortably seat two and in some parts of the ship, at points where the superstructure buttresses outward around the lifeboat recesses, are much larger.

And finally, the Music Walk entertainment complex has revolutionized Holland America ships. Those seeking music at night have a wealth of choices, from the dueling pianos at Billboard Live to the Rolling Stone Rock Room to B.B. King’s/The Lincoln Center, which serves as both a classical and Blues/R&B venue. The timing of performances and sound proof doors helped to cut down potentially conflicting noise issues in this part of the ship.

I would say that I’m a little surprised MS Koningsdam is so low on this list, but going back to what I said at the start of the guide, the scores are very tight between the ships and MS Koningsdam does have an average score of 3.9 out of 5, which is still very good. The ship feels like classical cruising, but with a more modern update thanks to careful renovation. There are still some parts of the ship that feel a little dated though, which is noted in some reviews. MS Nieuw Statendam is widely praised in customer reviews, with particular focus paid to just how beautiful the ship is. Artwork plays a big part of every ship in the Holland America fleet, but the choices made for MS Nieuw Statendam particularly wow guests.